Interacting with the legal system and the government requires the assembly and analysis of various pieces of information that can be spread across different (paper) documents, such as forms, certificates and contracts (e.g. leases). This information is required in order to understand one's legal rights, as well as to fill out forms to file claims in court or obtain government benefits. However, finding the right information, locating the correct forms and filling them out can be challenging for laypeople. Large language models (LLMs) have emerged as a powerful technology that has the potential to address this gap, but still rely on the user to provide the correct information, which may be challenging and error-prone if the information is only available in complex paper documents. We present an investigation into utilizing multi-modal LLMs to analyze images of handwritten paper forms, in order to automatically extract relevant information in a structured format. Our initial results are promising, but reveal some limitations (e.g., when the image quality is low). Our work demonstrates the potential of integrating multi-modal LLMs to support laypeople and self-represented litigants in finding and assembling relevant information.

Can generative AI help us speed up the authoring of tools to help self-represented litigants? In this paper, we describe 3 approaches to automating the completion of court forms: a generative AI approach that uses GPT-3 to iteratively prompt the user to answer questions, a constrained template-driven approach that uses GPT-4-turbo to generate a draft of questions that are subject to human review, and a hybrid method. We use the open source Docassemble platform in all 3 experiments, together with a tool created at Suffolk University Law School called the Assembly Line Weaver. We conclude that the hybrid model of constrained automated drafting with human review is best suited to the task of authoring guided interviews.

The intended audience for the workshop includes practitioners, researchers, and developers working to employ technology to improve access to justice. The workshop is intended be accessible to attorneys, computer scientists, legal aid workers, and social scientists. The workshop will address technological innovations intended improve access to justice and delivery of services and benefits to citizens and reduction of risks created by such technology, including the due-process, bias, and privacy concerns that can arise from automated support of self-represented litigants. It will also examine human-computer interface issues concerning how and when self-represented litigants (SRLs) should use AI systems.